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Antoni Lacinai brings global insights on how to lead, serve and collaborate for higher engagement and success.
Antoni Lacinai is an international keynote speaker, author, columnist, and a frequent guest on National Swedish TV. He has spent more than 30 years deciphering the mysteries of outstanding workplace communication, motivation, and engagement.
Antoni works at the cross-point of leadership communication, customer focus and employee engagement. He support’s conscious leaders and teams who want to supercharge their employees and be world-class communicators, so that they can reach their potential of sustainable growth. Antoni delivers with high empathy, energy and clarity. He facilitates high engagement, peak performance – and more fun at work.
Antoni comes from leading roles in large international companies before starting his own business in 2006. Antoni has studied psychology, leadership, motivation, mental training, performance development, micro expressions, NLP, coaching, DISC, Consciousness and the brain etc., with great satisfaction. He lives in Sweden but has a global outreach.
Antoni is equally comfortable delivering in-person as virtual.
Out of 55 criteria for employee engagement, 37 are influenced by the behavior of the closest manager. As a leader, your communication has a significant impact on your team’s motivation, performance, and results. Effective communication requires high energy, empathy, and clarity, especially in virtual settings. Antoni has surveyed almost a thousand managers to understand the challenges of virtual leadership.
In Antoni’s keynote, you will learn why everything about you communicates, how empathy can be a game changer, and how energy and clarity affect engagement. He will also explain why focusing solely on efficiency can backfire and introduce the 7 E’s of executive excellence. Additionally, you will explore the challenges of virtual leadership, the three levels of listening, how to have brave conversations, and how to lead effective meetings. Lastly, Antoni will share strategies for setting high-performing, meaningful goals to boost motivation.
In a famous IBM study, 80% of companies claimed they had better customer service than average, but only 8% of their customers agreed.
Building trust and delivering excellent customer experiences have never been more crucial, yet many companies fail. Whether at a trade show, retail store, hotel, or customer service department, you’ll quickly see if the company is truly customer-centric.
In Antoni’s keynote, you will learn why bad customer service reflects poor leadership, the power of first impressions, a simple customer conversation formula, three ways to build rapport, three levels of listening, the importance of empathy, why you should talk value instead of features, how to secure client commitment, and how to keep things simple for maximum impact.
Goal psychology reveals that if you set a proper goal you will increase your performance by 15-30%. That is a lot! But what is a proper goal and how come so many people are afraid of goals, tired of goals or simply confused by what a goal really is?
It is time now to elevate your game and set goals, get goals and have fun during the journey. In Antoni’s keynotes, you will get insights on a unique goal setting model for high performers and effective motivation formulas
Thank you Antoni for a very inspiring speech! It’s crazy how your energy translates just as well on screen as on a live-stage!
Your Keynote was entertaining, energetic and perfectly tailored to out audience. One of the best keynotes we’ve had!
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