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Paul Wearmouth is a game-changer in the world of Customer Service. As the creator of WOW Customer Service, Paul understands that delivering truly world-class service not only inspires loyalty, but also encourages customers to Buy More, Spend More, and Come Back for More.
Paul has worked with leading organisations such as Top Cashback, Propertymark, Sight Care, and other market innovators, helping them raise their service standards to levels their competitors can’t touch. For Paul, Service = Sales. His engaging sessions help audiences identify their own customer service impact, and motivate them to elevate five-star service to a WOW experience.
WOW Customer Service is about creating “Wonderful Opportunities to Win” – generating more sales, happier customers, and glowing reviews that showcase just how much you care. What sets Paul apart is that he doesn’t just talk about delivering amazing service – he shows you how to do it. Through creating intentional, memorable “WOW Moments”, he introduces customers to Excitement, Surprise, Love, Interest, and Delight – all carefully tailored to drive engagement and fuel both buying and selling.
Paul brings these concepts to life with heart-warming stories of everyday people delivering extraordinary service. Each example is packed with actionable insights and fresh ideas to inspire your teams and improve your customer experience.
The results speak for themselves: increased Net Promoter Scores, exceptional reviews, and higher sales conversions are just some of the benefits that come from WOWing your customers.
With over 25 years’ experience in the service industry, Paul has empowered individuals, teams, and brands to rethink and refresh the way they deliver service. His acclaimed WOW 360 activities challenge teams to generate creative, future-proofed solutions that enhance every customer touchpoint.
Paul’s high-energy, tailored keynotes range from punchy 20-minute sessions to in-depth 60-minute masterclasses. For organisations looking to embed WOW Service into their culture, Paul also offers follow-up workshops and ongoing support to ensure lasting transformation.
In the “New Normal” does your customer service WOW your customers to pay more, buy more and return more?
Most companies give great service, so how do you stand out? Paul will drop the bombshell that “delivering 5 Star Service is no longer enough” It’s now about creating moments that excite, thrill, motivate and inspire your customers to want to do more business with you and to carry and share the message of how great you really are and how much you care!
WOW to your customers means Love, Surprise, Excitement, Interest, Care, Intrigue, all of the things we need them to think and feel when they are doing or are considering doing business with us. To you and your business WOW means more “Wonderful Opportunities to Win” more customers, more sales and more loyalty.
Using amazing, real life examples, from in-flight service to booking a honeymoon, ordering lunch in a new restaurant and also his famous train journey story, Paul shares the stories of some exceptional people who created “WOW moments” with their customers and how WOW Customer Care can turn everyday situations in to incredibly valuable experiences for your customers which will get the world talking about your business and generate more sales, more referrals and more loyalty.
WOW Customer Care is the new way to take your customer service to another level, the WOW Level which the competition simply can’t reach!
Discover:
How to create WOW moments with all of your customers that trigger positive, powerful emotions and inspire them to want to buy more and do more business with you
Examples of how to personalise everything that you do and make every customer feel incredible, special and truly unique
Exceed your customer’s expectations to delight and excite them in every area of your business
Create and Deliver a winning customer promise for your people to follow in every area of your business practice
How inspire your team to develop new ideas using Paul’s “WOW360” exercise to create new levels of Customer Experience in every area of your business and how an individual can deliver massive value in just one customer interaction
Maintain the consistency of your service and evolve it to exceed customer demands now and in the future
With all of the uncertainty, stress and anxiety associated in the “new normal” it can be very hard to feel motivated and inspired to be at our best. Finding the energy and confidence we need on a daily basis can be a real strain. But now, it’s Time To SHINE and Successfully Harness your Inner Natural Excellence!
Centering on five cornerstones which directly affect our energy levels, our confidence, our enthusiasm, our strength and our self-belief, Paul will share how you can tap in to, and liberate, your inner excellence reserves and be left feeling more energised, focused and motivated to be at your best.
From CEO’s through to Students, we all experience the drains of hard times. But armed with the SHINE tools, you can face these tough times with more determination to outperform and SHINE above the rest!
The SHINE formula will help you to surge forward and maintain it over time, deal with the stops and blocks which hold you back, manage and adapt to rapid change and face this “new normal” with a new sense of drive, energy and opportunism.
With energy, humour and inspirational words Paul captivated the room and left the audience buzzing!
Paul Weamouth was selected by the ISMM both for his professional delivery and for his practical and effective sales content. He delivered an excellent presentation to ISMM members.
