Widely considered a thought leader, with deep experience of the European, US and Asia Pacific markets, Martin Newman is known globally as one of the foremost authorities on customer experience.
His achievements cover over 35 years in Retail, heading up the Multichannel operations of some of the world’s leading brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker.
In August 2018 Martin released his first book, 100 Practical Ways to Improve Customer Experience, which provides both strategic and practical advice, focusing on multichannel industries that face major challenges from disruptive brands. Drawing on his extensive experience in the retail space, the book details tips and pointers that all consumer facing businesses can action to become customer-centric.
Martin is the founder and Chairman of global consultancy company, Practicology. He is also a board member of renowned retail companies including White Stuff, he sits on the advisory board of Yext, a leading digital knowledge management provider, and is also a member of the prestigious KPMG IPSOS Retail Think Tank.
Martin has been listed in various industry leader lists including being listed on Retail Week’s top 50 eTail Power List for five years in a row, he has been named in Retail Insiders top 100 Retail movers & shakers list for a number of years consecutively and on the British Vogue Online Fashion 100. He has been a judge of numerous awards including the World Retail Awards, the Customer Experience awards, the Retail Insider awards, the PayPal eTail Awards and the Online Retail Awards of Australia.
Speaker Topics Include:
How to drive customer-centricity
Martin has led the customer-centric transformation of many leading brands including Burberry, TedBaker and Pentland Brands. In his talk he will draw on his vast experience to discuss the application of this strategy to your own businesses.
How to learn from the retail sector
As a client and as an advisor, Martin has vast experience within the retail sector. In his talk he will discuss how to improve engagement with core customer segments in non-retail verticals, taking inspiration from leaders in the retail field.
How to internationalise your business
Martin is the author of leading book ‘100 practical ways to improve customer experience and achieve end-to-end engagement in a multi channel world’.
He will discuss his work in achieving end-to-end engagement in new markets and how this can be applied to other businesses