Laurence Winmill

Emotional intelligence (or EQ as it is referred to) is a vital skill to nurture for business people and delegates serving all industry sectors. Empathy, an understanding of non-verbal communication, and an awareness of your emotions and those of others is crucial to success. Emotional intelligence lays the groundwork for improved efficiency, calmness under pressure, effective conflict resolution, better leadership, and a positive company culture, and it’s a topic that Laurence is keen to help you explore.

Laurence can assist you in the development of your, or your team’s, presentation and communication skills. While public speaking comes naturally to some, it ranks high on the list of common fears for many more. Overcome the anxiety of presenting by mastering the communication skills to perform with confidence, and convey those ideas, engage your audience and leave a lasting impression.

Manage customer expectations and provide the highest standard of service expected by today’s super savvy consumers with a masterclass in customer care. By establishing the needs of your customer or client early, and being clear on communication throughout, you can provide a reliable, engaging and convenient journey that’ll turn prospects into solid leads. You can learn all these skills and many more to enhance your offering with a little help from Laurence.

Cultivating new business is the very lifeblood of the corporate world, and it all starts with a clear understanding of the sales process. With knowledge and an affiliation with the sales pipeline, you can not only capture the attention of new customers but build lasting connections that lead to repeat business. Laurence is passionate about and has experience in the art of sales and negotiation, and is here to share the secrets of the world of sales with you.

Negotiation is a key skill for entrepreneurs, established business owners, other decision-makers, and team members. Yet, mastering the latest and greatest negotiation tactics is just the beginning. The best results can only be found when negotiating in line with strategy, and it is a subject Laurence speaks on regularly. From his work across numerous industry sectors to his role establishing several startups, Laurence shares his experiences and lessons learned.

Today’s businesses and delegates have to be adaptable to survive, thrive and develop. With strategy at the heart of his seminars, workshops and keynote sessions, Laurence delivers vital teachings on business development to help audience members overcome challenges, mitigate risk and make the most of every opportunity presented to them.