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Hamish Taylor - Master Thief  Inspirational and Motivational Speaker

With a CV that the Times described as "takes some beating", Hamish Taylor is an award winning CEO and now an inspirational speaker/broadcaster whose career has taken him from International consumer goods giant Procter and Gamble, consultancy firm Price Waterhouse and British Airways to become CEO of the channel tunnel railway Eurostar, and then CEO of Sainsbury's Bank ... all before he was 40! 

In all cases, he left behind a record of significant business growth triggered by a willingness to challenge the normal way of doing things – so much so that his advice and assistance is now sought by organisations all over the world in many different industries. The Inspired Leaders Network gave him the title "Masterthief" based on his record of transferring ideas between sectors.

Hamish's energetic, thought provoking and humorous keynotes are based on a rare combination of real stories and a fantastic ability to inspire audiences with tailored advice and practical tools. Regularly featured in broadcast media, today Hamish acts as an advisor to some of the world's largest companies (and even Governments) assisting with specific innovation projects, customer focus and/or people leadership.

Hamish's keynotes will demonstrate the major breakthroughs that can be achieved by changing your approach. Three keynote topics are illustrated below, however Hamish's message can be tailored to a variety of topics and levels within an organisation.

1) The Customer Promise:- Lessons in putting the customer at the heart of all activities within your organisation (or department)

2) Masterthief:- Lessons in driving innovation and change by "stealing" ideas from outside

3) Playing Reverse Football:- Lessons in making sure you take the organisation with you!

Hamish Taylor Inspirational and Motivational Speaker 

Hamish Taylor - Master Thief  Inspirational and Motivational Speaker

Hamish Taylor's energetic, thought provoking and humorous keynotes are based on a rare combination of real stories and a fantastic ability to inspire audiences with tailored advice and practical tools. Regularly featured in broadcast media, today Hamish Taylor  acts as an advisor to some of the world’s largest companies (and even Governments) assisting with specific innovation projects, customer focus and/or people leadership.

As the self appointed “chief dumming down officer” in each of his roles, Hamish Taylor's  approach is simple  - but highly effective in delivering breakthroughs.

1. The first thing that has to change is the way you look at your customers (both internal and external) If you look at your customers the same way, you will get the same answers and keep doing the same things. 

2. Secondly, you need to use your customer insights to create a new leadership tool – a simple “customer promise” as a platform for ALL future activity that puts customer benefit at the heart. Your customer doesn’t care about what you do, but about how they benefit as a result of what you do – so use this as your key purpose.

3. Thirdly, you must look to other environments and industries if you want breakthrough ideas for product, service, process, leadership and much more. The Inspired Leaders Network dubbed him the “Master thief” due to his track record in this area. 

4. Concentrate you major energy on changing the way you engage with the team that will deliver the customer promise. 

Hamish Taylor's keynotes will demonstrate the major breakthroughs that can be achieved by changing your approach. Three keynote topics are illustrated below, however Hamish’s message can be tailored to a variety of topics and levels within an organisation.

The Customer Promise:- Lessons in putting the customer at the heart of all activities within your organisation (or department)

Changing the way you understand your customers (both internal and external) brings new insights that enable you create a Customer Promise - a change in the definition of the business (or individual role) to a statement of customer benefit (rather than a description of your expertise). This was the key to both driving innovation and creating a simple leadership tool that unlocked the potential of the whole organisation.

How concepts such as “soft insights”, “customer expectations, “customer’s customer” and the “blank sheet of paper” approach gave new insights that enable competitive advantage.

How the Customer Promise provides a simple leadership tool that places the customer at the heart of everyone’s work. 

Implications for both Customer engagement and Leadership.

Masterthief:- Lessons in driving innovation and change by “stealing” ideas from outside

If you want a breakthrough, look outside your current environment! From yacht designers and Disney assisting BA, to rugby referees in Banking risk management, the need to look for stimulus from outside your current environment has been at the heart of the approach Hamish has brought to organisations.

The Customer Promise as your new starting point for innovative masterthief approaches.

How to steal ideas from the most unlikely of sources that are highly applicable to your challenges

How to get the team onside for the new thinking

 Playing Reverse Football:- Lessons in making sure you take the organisation with you!

The biggest challenge we face is to ensure employee engagement with the change journey. 

The Customer Promise as a new simple leadership tool to focus activity.

Setting the right ambition to drive innovative behaviour.

Unlocking the potential of the whole organisation (and, as leaders, learning when to let go)

Great communication is, of course important, but other lessons learned include the “Power of Ambition”, “Ruthless simplicity”, “Champions”, “Customer focused organisational design” and the “Make it Easy” model.

Hamish Taylor Inspirational and Motivational Speaker 

Hamish Taylor shared some wonderful insights using great real life stories which resonated with the full audience group. Even 2 weeks after the conference, individuals in attendance are still speaking about and referring to his content and applying it to their own daily behaviour and work. We were extremely satisfied with Hamish Taylor as a speaker. His energy was outstanding in the delivery of the message as well. Would recommend him without hesitation to other companies.”

Swiss Re

Dynamic and energetic messages; Hamish Taylor  challenged our thinking and made us view some of our leadership issues as opportunities

 Camelot

“It went fantastically well, I can’t begin to tell you how good Hamish Taylor was

 UBS

“Hamish Taylor is a brilliant inspirational speaker. Really enjoyed the session.”

Ernst and Young

Hamish Taylor  brings an infectious energy to the table. He is enthusiastic yet very keen in hearing what you have to say hence his collaborative approach to creating a piece of work that not only is effective but truly meets the clients need. His enthusiasm is matched with genuine experienced insights into the world of business. The work that Hamish Taylor  did for the Post Office was received extremely well by the senior management audience and indeed several of whom had a ‘corridor’ chat with me raving about this guy ‘Hamish’. He has real credibility and this shines through in everything he did with us. All in all we would do business again – it was a pleasure!!!”

 Post Office

Hamish Taylor's presentations crackle with energy and original insights that take on even our group of top level, seasoned, high achieving UK business and public sector leaders think " Crikey that's inspiring" Why didn't I think of that?" and these are the people that are hard to impress"  

Chairman, The Inspired Leaders Network

Hamish Taylor that was one of the best presentations I have ever seen, let alone chair
Chairman Econmist IT Directors Conference

“Stimulating and fun to listen to…passionate and incredibly enthusiastic” – Thank you Hamish Taylor
Fortnum & Mason

"Dynamic and energetic messages; Hamish Taylor challenged our thinking and made us view some of our leadership issues as opportunities" – 
Camelot

“Genuinely found extremely valuable” 
Bank of Ireland 

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