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Mr WOW aka Derek Williams Inspirational and Motivational Speaker

Derek William's passion for customer service inspired him to start The WOW! Awards The UK's only national customer service award based on customer nominations. Derek's unique offer is that all, yes all, his work is fully guaranteed. If you don't feel he has met your expectations, he will refund your investment. This gives you total reassurance when booking him as a speaker, investing in one of his books, or booking his company's consultancy services.  This incredible programme is now being used by some of the biggest and best businesses in the UK, Europe, Australia and the USA to help improve employee engagement and deliver great service.


Derek Williams is widely regarded as the guru of customer service.  An international speaker, author and past Chief Executive of the Society of Consumer Affairs.  And yet what most people are inspired by is his down to earth and pragmatic approach to service.  

Derek Williams speaks from the heart with tremendous passion and energy. His messages are hard hitting and inspirational.  And it's more than just the theory of service. Derek demonstrates in practical ways how to translate service into increased profits. This rare combination of customer service, communication and business skills means that he is also regularly asked to chair international conferences.

Organisations that are using The WOW! Awards to create outstanding customer service include Jones Lang LaSalle, Scottish Power, Durham Police, Yorkshire Water, De Lage Landen, NHS Medway, Tower 42, MWB Business Exchange, Stoke Council, Richer Sounds, City University London and Cadbury. 

Mr WOW aka Derek Williams Inspirational and Motivational Speaker 

Mr WOW aka Derek Williams Inspirational and Motivational Speaker

Derek Williams is one of Britain's leading business and customer service gurus known in the trade as Mr Wow.

He is an inspirational and motivational speaker, and creator of The WOW Awards. He is the leading UK customer service speaker and world-wide selling author of "3-Dimensional Care" (a work-book for business owners and managers) and "Learning From Sport" (inspiration and motivation for all).

Derek's revious business, Stephens & Co, won five national awards for customer service including Commerce Magazine Excellence in Customer Service (the only business to ever win this award twice) and The Federation of Small Businesses Customer Care Award.

Mr WOW's Mission
To inspire great customer service in the UK so that other countries look at the UK and say 'what a great job the Brits are doing'.

Mr WOW's Experience
Derek Williams  advises and trains a wide variety of businesses on how to create 'WOW!' in their customer service. Derek's services as a Professional Speaker are in demand from national and international corporations and business groups.
Derek was Chief Executive of the Society of Consumer Affairs Professionals in Europe and he's a regular guest on TV and radio programmes dealing with customer service issues.

Derek  Williams is creator of The WOW! Awards. The UK's only national customer service award based on customer nominations. Derek's unique offer is that all, yes all, his work is fully guaranteed. If you don't feel he has met your expectations, he will refund your investment. This gives you total reassurance when booking him as a speaker, investing in one of his books, or booking his company's consultancy services.

Mr WOW aka Derek Williams Inspirational and Motivational Speaker 

Thank you Derek Williams !!!  Fantastic job!!!  The delegate feedback is in - please get ready to pat yourself on the back - you scored a 4.9 out of 5.0 - our highest rating for a keynote speaker EVER in our entire Customer Contact Series - that's 7 years of East Coast and West Coast events plus the past 4 European events.  CONGRATULATIONS!!!

Derek  Williams AKA Mr  Wow  is one of the best speakers I have worked with in almost 20 years of producing events!  Throughout our International Customer Contact Executive MindXchange series of events he has blown our audiences away as a keynote speaker!!  Whether in the states or in Europe he continues to bring inspiration, powerful examples, and an infectious love for the people side of the business to an audience of high-level seasoned executives.  Repeat and new participants from our audience have had this to say about him: 
“The Best Presentation of the Event”, “He was Fantastic!”, “Excellent, Thoughtful, Fresh”, “Outstanding”, “Killer Ending, Thought Provoking” and “Excellent on all Points” 
And I would like to add, so easy to work worth, thoughtful and extremely professional and passionate!  
Sandra Nelson | Senior Producer | Events Division | Frost & Sullivan                 
                              
Derek Williams, I’d like to take this opportunity to thank you for all of your hard work and support in making the 2010 Executive Customer Contact Exchange the success it was.
Having received our feedback from the event, I’m delighted to let you know that you are one of our TOP RATED SPEAKERS!! Although all of our speakers scored well, you received 4.0800000000000001 for content and 4.3499999999999996 for style (both of which are marked out of 5) so you can be pretty pleased with your feedback!
You’ll be receiving an email shortly with details on next year’s Exchange, which is undertaking a number of changes to ensure delegates gain maximum value from attending. Should you have any thoughts on our approach, it would be great to get your input - as you are after all, the expert. 
I hope to be able to work with you again in the near future.
Once again, well done and thank you!  
Abi Stern Deputy Divisional Director, UK Exchange   IQPC 

Derek Williams delivered the last session of the first day of our European User Conference.  He is one of the few presenters I trusted to keep people’s attention that late in the afternoon. I was amazed with his ability to package a valuable message into an entertaining presentation, skillfully referencing other presentations that happened throughout the day. A very refreshing and exceedingly professional contribution to our conference!”
Claudia Remlinger  Channel & Solutions Marketing Manager, EMEA

Derek Williams ,We would like to thank you very much for the excellent presentation you gave at our international HR conference 
Your input on Customer Service “hit the spot”, more so as the examples you showed were easy to relate to. The audience was captured the whole time and also non-native speaking delegates could easily follow your outlining.
We also very much valued the workshop you provided following your presentation. 
The feedback we received from our delegates was a 100% positive which is reflected by most of them signing up for your newsletter.
We are positive that we will meet again in the future.
Kind regards,Jutta Klassen International HR Project Manager   SPAR International

"Derek's presentation was able to inspire and enthuse the audience.  It was great to see the examples of people who were committed to giving great customer service.  We've all learnt something that we can take away and implement"
Phil Hood (Chairman ICCA / Consumer Care Manager, Unilever)

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