Mr WOW is actually Derek Williams who is an inspirational and motivational speaker, and creator of The WOW Awards. He is the leading UK customer service speaker and world-wide selling author of "3-Dimensional Care" (a work-book for business owners and managers) and "Learning From Sport" (inspiration and motivation for all).

Derek is one of Britain's leading business and customer service gurus known inthe trade as Mr Wow.

He is an inspirational and motivational speaker, and creator of The WOW Awards. He is the leading UK customer service speaker and world-wide selling author of "3-Dimensional Care" (a work-book for business owners and managers) and "Learning From Sport" (inspiration and motivation for all).

Derek's previous business, Stephens & Co, won five national awards for customer service including Commerce Magazine Excellence in Customer Service (the only business to ever win this award twice) and The Federation of Small Businesses Customer Care Award.

Mr WOW's Mission
To inspire great customer service in the UK so that other countries look at the UK and say 'what a great job the Brits are doing'.

Mr WOW's Experience
Derek advises and trains a wide variety of businesses on how to create 'WOW!' in their customer service. Derek's services as a Professional Speaker are in demand from national and international corporations and business groups.

Derek was Chief Executive of the Society of Consumer Affairs Professionals in Europe and he's a regular guest on TV and radio programmes dealing with customer service issues.

Derek is creator of The WOW! Awards. The UK's only national customer service award based on customer nominations. Derek's unique offer is that all, yes all, his work is fully guaranteed. If you don't feel he has met your expectations, he will refund your investment. This gives you total reassurance when booking him as a speaker, investing in one of his books, or booking his company's consultancy services.

Testimonials

Derek Williams delivered the last session of the first day of our 2007 European User Conference. He is one of the few presenters I trusted to keep people’s attention that late in the afternoon. I was amazed with his ability to package a valuable message into an entertaining presentation, skillfully referencing other presentations that happened throughout the day. A very refreshing and exceedingly professional contribution to our conference!
Claudia Remlinger, Channel & Solutions Marketing Manager, EMEA

On behalf of the IBM Service Management Team based in both Hursley and Bangalore I'd like to thank you for an entertaining and thought provoking presentation on "Providing Customer Service in a remote Technical Support role". You had clearly researched into the role of our Support Teams beforehand and adapted your presentation to suit the needs of our organisation - your examples were relevant, and suitably humorous at times too! Even the complication of having to do a live video link presentation to teams across three sites on two continents at the same time (not to mention Manchester), didn't cause any problems and the amount of excellent feedback we have received from the remote sites suggests that none of your message was lost there either - the mark of a great presenter. Thanks again for a terrific presentation
Derek Treagus, RightNow Technologies Deutschland GmbH

Thank you very much for your input yesterday. The tone and the interaction were spot on for the audience and across the lunch plates and afterwards, there was much discussion as to how the ideas might be implemented. Indeed, one of the contracted providers made a specific ‘beeline’ for me, to excitedly say what they intended to do to make themselves more customer focused starting today! I think that both you and I delivered on our promises, so thank you and well done and I look forward to working with you again in the future.
Nick Gerrard, Regional Head, Welsh Assembly Government - Mid Wales

I attended your presentation last night at the Quay Arts Centre, Newport, Isle of Wight. I would just like to say how much I enjoyed your talk, very inspirational. My partner and I chatted for hours later in the evening as I told her of the evening. Better still, I called my managers this morning to get an action plan going. Thank you Derek, I may well call on you in the near future.
Captain Barrie Jehan, Operations Manager/H&S Manager, Hovertravel Ltd.

Not only have I already requested the newsletter, told all the managers what they missed and gave them your website. I have also ordered some CDs and just given a small rendition of your talk to our Marketing Manager. Thanks again I feel so empowered today.
Karin Gray, Personnel Manager, Beaulieu Enterprises Ltd